About Us
PlumbingOverstock.com offers thousands of plumbing products in a range of categories including faucets, sinks, shower sets, water dispensers, plumbing trim, bath and kitchen drains and much more. Our loyal customers, which include individuals, as well as businesses, can shop easily and quickly 24/7 at PlumbingOverstock.com. Our featured brands include Belle Foret, Delta, Huntington Brass, Kingston Brass, Kohler, Pioneer, Westbrass and others.
Shipping Policy
We will ship your order using the fastest, safest, and most reliable methods possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site is carefully selected to ship by a particular shipping method in order to provide you with the best shipping prices. Using the shipping carriers realtime rate calculator, our checkout page will provide you with accurate shipping prices before you decide to purchase. We will occasionally offer free shipping on certain items as well as order thresholds. Items that qualify for free shipping will have the shipping price deducted on the checkout page.
Same day shipping for domestic (US lower 48) rush orders is available if payment is received by 12 p.m. (noon) PST. Checkout instructions must be followed. Buyer will have the option at checkout to next day, 2nd day or 3 day air shipment. Please see shipping calculator for rates. Buyer is responsible for all shipping and optional insurance charges. All shipment/s of $250.00 or more (including shipping) will require a signature upon receipt. International buyers are responsible for all duties, taxes or related fees.
Standard orders are normally shipped within 3 business days after payment has cleared. (Legal holidays occurring within the business week are not counted as a business day) You will receive an automatically generated e-mail with tracking or delivery confirmation information when your item has shipped. It will be sent to the email address you entered at checkout. Insurance is not included in our shipping rates. Most items will be shipped via FedEx Ground, or other carrier at our discretion. Please note that FedEx does NOT deliver to P.O. boxes or APO/FPO addresses. We do not have the ability to offer customer pick up from our location. Due to our low selling prices, we are unable to offer any refunds for shipping charges. Due to Canadian Customs and Postal Service, items shipped to Canada may take up to 30 days for delivery if shipped via International First Class Service.
Returns Policy
You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
Requests for returns, exchanges or refunds must be made within 30 days of receipt and must have seller's approval in the form of a Return Goods Authorization (RGA) which is emailed. We will not process any returns, exchanges or refunds without an RGA and buyer is responsible for all shipping charges, including but not limited to roundtrip shipping costs.
Returned items must be in original, uninstalled condition, including packaging, warranty, instructions, etc. In the rare case of a missing or defective part, only a replacement or exchange will be made.
A 20% restocking fee will be assessed for all other cases of refunded items.
Refunds will be made within 7 business days of arrival to our warehouse once the return has met these conditions. We retain the right to refuse any returns outside of these conditions.
Please refer to manufacturer's terms and conditions as most take care of their own warranties. We will be glad to assist you with phone numbers or e-mail addresses if not enclosed with your items.
Computer monitors do not all display the same color scheme. Factors such as type of display, color/contrast settings, age of the monitor, lighting in the room and the angle the monitor is viewed at can distort the image's natural color balance. Due to this, the slight color variance in some similarly named finishes from one manufacturer to the next and the possible change in a manufacturer's finish over time, we cannot be responsible for items that aren't a "perfect match" with items purchased previously or from another manufacturer.
Why Buy From Us?
Here are some of the many reasons why we are confident you will be a satisfied customer:
Large Selection & Availability
With a discreet selection of some of the best brands in the industry, such as Belle Foret, Delta, Huntington Brass, Kingston Brass, Kohler, Pioneer, or Westbrass, you’re sure to find the product you need at PlumbingOverstock.com. With our main warehouse located in Los Angeles and many satellite distribution centers throughout the US, you’re sure to find everything you are looking for. Don’t see it on our site? Contact us and we’re more than likely able to find the item easily and quickly.
PlumbingOverstock.com offers some of the lowest prices on the market for all types of kitchen and bath products. If you find another retailer on the Internet with a lower price, we will do our best to match it or even beat it!
Our unique EZ-Search search engine and navigation tools allow for the easiest shopping experience possible. Items are organized by categories, such as faucets, sinks and search results can be narrowed by the most important shopping factors, such as price, finish, etc. We are continuously improving the shopping experience for our customers to provide the most relevant results.
If you can’t find what you’re looking for, contact us and our Sales Team will help you find the products you need based on your requirements and preferences.
To ensure your safety when shopping, PlumingOverstock.com relies on and uses PayPal, the industry leader in internet payment systems. Every order is securely routed through our advanced encryption and firewall technology throughout the ordering process. In addition, we use state-of-the-art Secure Sockets Layer (SSL) encryption to protect personal information from unauthorized use. Learn more about our Security here.
Free ground shipping applies to almost all items over $75.00. We regularly run Free Shipping Promotions on many other items, as well. Visit our Free Shipping section for more information.
Frequently Asked Questions (FAQ)
Do I get a discount for buying multiple items?
We offer 1/2 off of domestic standard shipping and 1/4 off of all international
shipping on all items after the most expensive item to ship.
What do I need to DO if I'm buying multiple items?
Simply purchase the items at around the same time of day, and our system
automatically alerts us to combine the order. In order for our system to offer a
combined discount, you must be sure to checkout only once. We cannot offer a
combined discount between multiple checkouts.
Do you combine shipping? How much?
Yes, we do combine shipping. The way it works is that you pay the full shipping
amount for the item with the largest shipping charge, and then 50% shipping for
each additional item. (domestic)
For example, if you buy 3 items with shipping charges of $20, $8 and $6, the
total shipping will be:
$20 + $4 + $3 = $27
Note that the quoted shipping charges are ONLY for standard shipping to the
lower 48 states. Please use the shipping calculator for quotes on international
and expedited "rush order" shipping.
How long will it take to receive my order?
Orders are usually shipped within 3 business days after your payment is
received/cleared. You will receive an e-mail with tracking information (if
applicable) when your item is shipped.
Can I get my item(s) sooner? Expedited ("rush") shipping?
Yes. You will have expedited options available at Checkout.
How do I check the status of my shipment? Tracking?
Our system automatically sends a notification of shipment/tracking info e-mail
when your item ships. That e-mail will go to the address that you entered in
checkout.
What is the warranty on this item?
Most of our products are covered by manufacturer's warranty. The type of
warranty will depend on the product. See the item description.
How can I make sure my items match?
Many of our item descriptions suggest other products which would go with the one
you are considering buying.
When buying a group of items meant to go together as a set (bathroom fixtures,
for example), it is generally a good idea to stick with the same manufacturer or
product line.
Keep in mind that colors in the photos may differ slightly from the actual
product, owing to variations in camera and scanner settings, lighting
conditions, your monitor settings, etc.
Does this shower head come with the arm or just the head?
The item description will say if the arm is included.
Can I pick up my order?
We regret that items may not be picked up in person, since we do not have a
storefront and our warehouse personnel are not equipped to assist visitors.
Can you tell me the dimensions? GPM? Temperature range? (etc.)
Technical specifications generally can be found within the item description. For
additional questions, contact the manufacturer's website.
How can I find the product I need?
To search our entire store inventory, rather than within a specific category,
make sure you are searching from the store home page (http://stores.ebay.com/Plumbing-Overstock),
which you can reach through this link or by clicking the home link in the upper
left corner on any page.
If you need further advice, we'll be glad to help. Please see the Contact page.
Why haven't you left me feedback?
We leave appropriate feedback for all transactions after we receive feedback
from the buyer.
Can I come and pick out something in person?
Sorry, but all purchases and payments must be done online, since we do not have
a storefront and our warehouse personnel are not equipped to assist visitors.
More questions?
E-mail us at
support@plumbingoverstock.com. E-mails are usually answered within 24
hours.
Contact Us
Please contact us with any questions you have. We are here to serve you Monday through Friday from 8:00 AM to 5:00 PM Pacific Standard Time via phone, email and live chat.
| Phone: | (877) 744-7260 |
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For immediate assistance after business hours, please refer to our FAQ's page for common questions and answers.